Warrantly Letter

Classification of materials in relation to years of warranty.

One year against failure due to material or production defects on all galvanized and other non-coated steel and metal parts, solid plastic and panels and machined timber.

The warranty  does not apply:

•Natural wear and tear occurring with normal use.

•If the product is subject to abuse, product misuse, excessive strain or vandalism.

•If the product is exposed to environmental conditions not foreseeable by KOKOKID.

•If the product is being used or installed together with products not approved by KOKOKID

•If the purchaser does not inform KOKOKID or our authorized agents of the defect within three (3) months of the defect being discovered or when it should have been discovered.

•During the warranty period, KOKOKID undertakes to replace a defective part with a new component or, at its discretion, repairs the defective component. The replacement component shall be sent to the purchaser, or the component repaired, without unreasonable delay. Replaced components must be returned to KOKOKID  upon request.

Any replacement due to quality or missing parts, we will replace immediately. For two items categories, which are big parts and small parts.

For small parts like screws or small relatively light panels, we will send immediately by DHL or air after problems are confirmed by workshop or producing manager.

For big parts like slide or big panels etc, we will send by air or maybe by LCL shipment, after problems are confirmed by workshop or producing manager.

•If replacement or repairing services are required, the customer must present the valid original invoice.

•In addition, the customer must, upon request, present KOKOKID with a copy of documents indicating how replacement or repair procedure have been conducted.